FREQUENTLY ASKED QUESTIONS

Here are answers to some of the questions we get asked all the time. If your particular question is not answered below please send us an email to service@thekaraokeshop.co.nz and we will be pleased to help.

WHAT ARE YOUR HOURS?

Our normal hours are:

Monday - Friday 8:30am - 6:00pm

Saturday/Sunday 8.00am - 5.00pm (on mobile only)

 WHERE ARE YOU LOCATED?

The Karaoke Shop is an Online Store, based in Manukau, Auckland. 

If you are in Auckland, you are most welcome to visit us. Please phone us to arrange a time.

HIRE EQUIPMENT

IS THE EQUIPMENT INSURED?

Not by us while it is in your care.

You must arrange insurance for loss or damage, or check that it is covered under your "House and Contents" insurance policy

WHAT HAPPENS IF THE NOISE CONTROL POLICE TAKE THE GEAR?

You pay a fine when you collect it from the council on Monday and then return it to us. Hire charges accrue until the equipment is returned to us, so it is best to get it back early!

DOESN'T THE BOND COVER DAMAGE?

We don’t usually charge a bond, but at times may require a small bond, which  might cover minor damage, or maybe late hire return charges. You are liable to make good any damage or pay replacement costs if equipment is damaged or lost while on hire to you. (Normal wear & tear accepted)

WHAT HAPPENS IF I CAN'T REMEMBER HOW TO PUT THE EQUIPMENT TOGETHER?

Call us! We will talk you through the setup.

PRODUCT PURCHASES

WHAT IF I WANT A REFUND?

We do not offer a 'Change of Mind' policy, so please ensure you are happy with the product you have selected.

If you have already received the goods, (within 7 days of dispatch to you) an exchange can be arranged (if you chose the wrong thing) as long as all packaging is complete and is "as new" condition.

Just call us on 09 3031856 or 09 2783912

A "restocking fee" of 10-20% may apply to goods you have opened up.

Clearance items are not returnable

Note: Due to Copyright laws, We cannot offer a refund on Music, if the disc you receive is defective, notify us within 48 hours and return the disc (in new condition) within 7 days, we will then exchange it with the same type disc. 

WHAT HAPPENS IF I CAN'T REMEMBER HOW TO PUT THE EQUIPMENT TOGETHER?

Call us! We will talk you through the setup.

Think about the signal flow. A Karaoke/DVD player goes OUT to IN on a mixer, then the mixer goes OUT to an IN on an amplifier, which goes OUT to an IN on a speaker.

HOW DO I RESET THE REGION CODE on CAVS SuperCDG Players?

1) Connect the unit to your TV, turn on the unit without a Disc in the tray.

2) Press the SETUP button on the Remote.

3) Press 9999 - then the STOP button on the Remote

4) The Region Code Table will be displayed. Select the Region Code you wish, and press ENTER

5) Press the SETUP button again to return to CAVS initial screen.

WARRANTY

Most of the Hardware equipment we sell is covered by a 12 months Warranty against faulty parts and 90 days for labour.